Microsoft Dynamics 365 App for Outlook

Neil HaddleySeptember 20, 2025

References

Microsoft Dynamics 365 App for Outlook connects a Dataverse Model Driven app to Outlook.

I reviewed Outlook

I reviewed Outlook

I created a new Power Platform Environment

I created a new Power Platform Environment

I entered a unique url https://darkblueduck.crm.dynamics.com

I entered a unique url https://darkblueduck.crm.dynamics.com

Preparing...

Preparing...

Ready

Ready

I navigated using the Settings | Mailboxes link

I navigated using the Settings | Mailboxes link

I clicked Close

I clicked Close

I clicked APPROVE EMAIL

I clicked APPROVE EMAIL

I clicked OK

I clicked OK

I clicked TEST & ENABLE MAILBOXES

I clicked TEST & ENABLE MAILBOXES

I clicked OK

I clicked OK

In progress (takes a long time)

In progress (takes a long time)

Success

Success

Notification

Notification

I created a "Customer Relationship Management" solution

I created a "Customer Relationship Management" solution

I added the existing Account and Contact tables

I added the existing Account and Contact tables

I reviewed the Contact table's Main form

I reviewed the Contact table's Main form

The Main form included a Timeline control

The Main form included a Timeline control

I created a new Model-driven app

I created a new Model-driven app

I named the app Sales

I named the app Sales

I added the Account and Contact tables

I added the Account and Contact tables

I clicked the Play button

I clicked the Play button

I created a new Contact (using my personal email address)

I created a new Contact (using my personal email address)

I used the Timeline control to create an Email

I used the Timeline control to create an Email

I clicked Send

I clicked Send

The email was added to the Dataverse mailbox

The email was added to the Dataverse mailbox

The email was sent by support@darkblueduck.com

The email was sent by support@darkblueduck.com

I composed a response

I composed a response

The response was received and marked as "Tracked To Dynamics"

The response was received and marked as "Tracked To Dynamics"

The response was displayed in the Timeline

The response was displayed in the Timeline

I reviewed the Dynamics 365 apps associated with the Envrionment

I reviewed the Dynamics 365 apps associated with the Envrionment

I clicked the Open AppSource button

I clicked the Open AppSource button

I located the Microsoft Dynamics 365 App for Outlook app and clicked the Get it now button

I located the Microsoft Dynamics 365 App for Outlook app and clicked the Get it now button

I clicked the Get it now button

I clicked the Get it now button

I selected the Develop Environment

I selected the Develop Environment

Installing

Installing

I clicked the Settings | Resources | Dynamics 365 App for Outlook link

I clicked the Settings | Resources | Dynamics 365 App for Outlook link

I reviewed the requirements

I reviewed the requirements

I navigated to the Settings | Users page, selected the account and clicked the Manage roles link

I navigated to the Settings | Users page, selected the account and clicked the Manage roles link

I selected the Dynamics 365 App for Outlook User role and clicked Save

I selected the Dynamics 365 App for Outlook User role and clicked Save

The Dynamics 365 App for Outlook User role was added to the account

The Dynamics 365 App for Outlook User role was added to the account

I selected the account and clicked ADD APP TO OUTLOOK

I selected the account and clicked ADD APP TO OUTLOOK

pending

pending

Added to Outlook

Added to Outlook

I checked that the Dynamics 365 App for Outlook was added

I checked that the Dynamics 365 App for Outlook was added

I selected the notification email and clicked the Dynamics 365 app

I selected the notification email and clicked the Dynamics 365 app

I could select a Dataverse Account or a Contact

I could select a Dataverse Account or a Contact

I added an Opportunity table to the Customer Relationship Management solution

I added an Opportunity table to the Customer Relationship Management solution

I updated the Name column to be an automatically generated value

I updated the Name column to be an automatically generated value

I added an estimated close date column

I added an estimated close date column

I added an estimated revenue column

I added an estimated revenue column

I added a Contact table lookup column

I added a Contact table lookup column

I added an Account table lookup column

I added an Account table lookup column

I checked the "Creating a new activity" option

I checked the "Creating a new activity" option

I added the existing Dynamics 365 App for Outlook app

I added the existing Dynamics 365 App for Outlook app

I ignored the error

I ignored the error

I added a Dataverse table page

I added a Dataverse table page

I added the Opportunity table (no need to show in navigation)

I added the Opportunity table (no need to show in navigation)

The Opportunity page was created

The Opportunity page was created

I clicked on the notification email again. Now 3 types of records.

I clicked on the notification email again. Now 3 types of records.

I selected Opportunities

I selected Opportunities

I was able to select the new opportunity

I was able to select the new opportunity

I updated the Opportunity Quick View Form

I updated the Opportunity Quick View Form

I removed the Name and added Est. Close Date... fields

I removed the Name and added Est. Close Date... fields

Clicking on the Tracked email displays the Quick View form contents

Clicking on the Tracked email displays the Quick View form contents

The email was displayed in the Related Activities tab

The email was displayed in the Related Activities tab

I added a Timeline control to the Opportunities Main form

I added a Timeline control to the Opportunities Main form

The related email was displayed

The related email was displayed

Sales app running on a mobile phone

Sales app running on a mobile phone